As a Bilingual Customer Service Representative (CSR) for Sun Cloud LLC, you will act as the primary point of contact for both, internal and external customers.
You will also manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP or JDE).
Furthermore, you will routinely respond to inquiries from customers via phone or email regarding product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proof of delivery and current marketing promotions.
You will be expected to provide efficient and courteous customer service, positively support a team environment, and provide backup support and coverage when essential.
So if you know you’ve got what it takes and you’re sufficiently qualified, we’ll like to hear from you soon.
Job Description
- Location: Hybrid remote role in Toronto, On
- Terms of Employment: Full time
- Salary: 40,000 to 50,000 annually
- Start Date: Starts as soon as possible.
- Vacancy: 1 vacancy
- Verified: Indeed #9237878647
Overview
Language:
- French (required)
- English
Education:
- Bachelor’s Degree (required)
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Service Representative: 3 years (required)
- SAP or ERP: 1 year (required)
- Genesys Call Centre Software: 1 year (required)
- Power BI: 1 year (required)
- Salesforce / CRM: 1 year (required)
Responsibilities:
As a customer service representative, your primary tasks revolve around providing support and assistance to customers before, during, and after their interactions with a company.
Some of the key responsibilities include:
- Answering incoming customer inquiries via phone, email, or chat
- Resolving customer complaints and issues in a professional and courteous manner
- Providing information about products, services, pricing, and promotions
- Processing orders, returns, and exchanges
- Escalating complex issues to the appropriate department for resolution
- Keeping accurate records of customer interactions and transactions
- Following up with customers to ensure their satisfaction
- Maintaining a positive and helpful attitude at all times
Job Requirements For the Customer Service Representative Role
To be employed as a customer service representative, there are several job requirements that have to be met.
These requirements may vary depending on the employer and the specific job role, but this role requirements include:
- University degree required
- Bilingual, French, and English (read, write, speak)
- Minimum 2 years Customer Service experience preferred
- Strong proficiency with Microsoft Office tools (Outlook, Excel)
- Experience with JD Edwards, SAP or any other ERP systems
- Experience with Genesys Call Centre Software an asset
- Experience with PowerBI an asset
- Experience with Salesforce (or other CRM software) an asset
- Flexible work from home days
- 3 days in the office, 2 days from home
Job Qualification
In Canada, the job qualifications for a customer service representative typically include:
- Excellent communication skills: Strong verbal and written communication abilities in English, and possibly French in some regions due to Canada’s bilingual nature.
- Customer service experience: Previous experience in a customer service role is often preferred, as it demonstrates your ability to handle various customer situations effectively.
- Problem-solving skills: Being able to think critically and provide solutions to customer issues is a key qualification for this role.
- Empathy and patience: Demonstrating empathy and patience when dealing with customer concerns is important in creating a positive customer experience.
- Team player: Ability to work well in a team environment, collaborating with colleagues to provide excellent customer service.
- Multitasking: Being able to handle multiple customer inquiries and tasks simultaneously is often required in a fast-paced customer service environment.
- Technical proficiency: Familiarity with using computer programs, customer service software, and online communication tools is typically necessary.
- High school diploma or equivalent: Most customer service representative positions require at least a high school diploma, and some may prefer candidates with post-secondary education.
However, it’s important to review the specific job postings for customer service representative positions in Canada to ensure you meet the qualifications and requirements outlined by the employer.
Tailoring your application to highlight your relevant skills and experience will increase your chances of landing a customer service role in Canada.
Additional Information
Benefits
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Who can apply for this job
Only apply for this job if:
- You’re a Canadian citizen, a permanent or a temporary resident of Canada
- You have a valid Canadian work permit
If you’re not authorised to work in Canada, do not apply. The employer will not respond to your application.
How To Apply
Through Indeed:
https://smartapply.indeed.com/beta/indeedapply/postresumeapply
Frequently Asked Questions
Q: What qualities make a good customer service representative?
A: A good customer service representative should possess excellent communication skills, patience, empathy, problem-solving abilities, and a willingness to go above and beyond to assist customers.
Q: How do you handle difficult customers or challenging situations?
A: When dealing with difficult customers, it’s important to remain calm, listen actively to their concerns, show empathy for their situation, and work towards finding a mutually beneficial solution. It’s also crucial to know when to escalate the issue to a supervisor if necessary.
Q: How do you handle high call volumes and multitasking in a fast-paced environment?
A: To handle high call volumes and multitasking, effective time management skills are key. Prioritising tasks, staying organised, and utilising resources efficiently can help you manage your workload effectively. Additionally, taking breaks when needed and practising self-care can help prevent burnout.